At ReachX, we strive to provide clear, fair, and transparent billing and refund practices. This Refund Policy explains when refunds may be issued, how they are calculated, and how to request one.
1. General policy
Unless otherwise stated in the specific product or service terms and conditions, payments are non-refundable once a transaction is completed. By purchasing or booking a product or service on our platform, you agree to these terms and any product-specific refund rules described at the time of purchase.
2. Sessions, appointments and cancellations
If a scheduled session or appointment is not held (for example, because the passionate/seeker did not attend) or is cancelled by the passionate/seeker before the scheduled start time, a refund may be issued subject to the conditions below:
- Refunds for cancelled sessions will be processed after deducting the platform fee and any payment processing charges incurred by us.
- The exact amount refunded will depend on the applicable product/service terms, the time of cancellation, and any non-refundable fees disclosed at booking.
- If a session is cancelled by the passioante/seeker and cannot be rescheduled, we will aim to issue a full or partial refund according to the specific service terms and applicable fees.
3. Fees and deductions
When a refund is granted for a cancelled session or eligible transaction, the refunded amount will be the net amount after deducting:
- The platform fee (as stated in our fees schedule or at the time of purchase).
- Any payment processing fees charged by third-party payment processors (these are non-refundable in many cases).
- Any non-refundable amounts explicitly stated in the service’s terms.
4. How refunds are processed
- Approved refunds are typically processed to the original payment method.
- Processing times may vary depending on the payment provider; it can take up to 7–10 business days for the refunded amount to appear in your account.
- In rare cases (e.g., chargebacks, fraud investigations) refunds may be delayed while we complete necessary checks.
5. Exceptions
Certain products or promotions may be explicitly marked as non-refundable. In those cases, the product-specific terms take precedence. If you believe an exception is warranted (for example, due to a technical failure or provider no-show), contact us and we will review your request.
6. Chargebacks and disputes
If you dispute a charge with your bank or card issuer, please also contact us at the email below. We will cooperate with payment providers to investigate disputes. If a chargeback is reversed in your favor, we may update your account or refund status accordingly.
7. How to request a refund
To request a refund, please email our support team at support@reachx.pro with:
- Your order or booking reference number
- Date and time of the scheduled session or transaction
- A short explanation of why you are requesting a refund
We will review refund requests promptly and respond with next steps or a decision within 5 business days whenever possible.
8. Changes to this policy
We may update this Refund Policy from time to time. When we do, we will revise the "Effective date" at the top of this page. Continued use of our services after changes become effective constitutes acceptance of the updated policy.
9. Contact
If you have questions about this Refund Policy, contact us at:
ReachX
Email: support@reachx.pro